Descripción del puesto

About the Role

We are looking for an experienced B2B SaaS Implementation Project Manager to lead customer-facing projects from kick-off through go-live and beyond. In this role, you will own the successful delivery of our alumni engagement platform for enterprise clients, ensuring each implementation is on time, on scope, and aligned to customer business goals.

You will partner closely with customers, product, engineering, sales, and customer success teams, acting as the bridge between technical capabilities and business value. This role is ideal for someone who is technically confident, highly organized, customer-obsessed, and skilled at managing complex cross-functional projects.

The Customer Implementation Project Manager reports to the VP of Customer Operations.

How You Add Value

For Customers

• Lead customers through the full implementation lifecycle -discovery, configuration, integration, testing, training, launch, and early adoption.
• Translate customer goals into platform configuration and project deliverables.
• Guide customers through best practices for engagement, communication, and long-term programme success.
• Build trusted relationships and provide ongoing project leadership post-launch.

For the Business

• Act as the customer’s voice internally, ensuring product and engineering teams understand needs, risks, and opportunities.
• Work within established governance, compliance, and delivery frameworks.
• Collaborate closely with cross-functional teams to drive consistent, predictable delivery.

Responsibilities:

Project Delivery & Customer Management

• Lead multiple customer implementation projects simultaneously, ensuring on-time and high-quality delivery.
• Develop and maintain detailed project plans, timelines, and status reports using agile methods.
• Own customer onboarding and platform configuration based on business requirements.
• Deliver training sessions for administrators and key customer stakeholders.
• Establish strong customer relationships and maintain clear, proactive communication throughout the project lifecycle.

Technical Coordination

• Oversee technical components such as integrations, custom features, data migrations, and special projects.
• Work with product, engineering, and the programme office to coordinate technical workstreams.
• Support and coordinate User Acceptance Testing (UAT) and ensure issues are resolved prior to launch.
• Identify, track, and escalate software bugs or configuration issues in staging and production environments.

Cross-Functional Collaboration

• Partner with Sales and Customer Success to ensure alignment between customer objectives and product capabilities.
• Provide support to internal teams by explaining product features, configuration options, and customer-specific setups.
• Maintain up-to-date knowledge of the platform and related systems (e.g., integrations, APIs, analytics).

Location: Remote from CABA/AMBA (with potential occasional in-person meetups as the team grows).

Employment Type: Contractor (direct with the company).

Requisitos

• 5+ years delivering customer-facing implementation or onboarding projects in a B2B SaaS environment.
• Advanced spoken and written English proficiency (must)
• Strong project management, time management, and prioritization skills.
• Excellent communication skills -written, verbal, and customer-facing.
• Proven ability to manage multiple stakeholders, including enterprise or high-profile clients.
• Demonstrated commitment to exceptional customer experience.

Preferred

• Project management or agile certifications.
• Experience working with JIRA or similar agile tools.
• Familiarity with JSON or similar data formats.

Beneficios

• 19 days of paid vacation
• Christmas and New Year holidays.
• USD 50 per month for virtual meals with colleagues.