Descripción del puesto

They are seeking a talented, innovative, passionate Access Technician. The role will be part of a growing and talented Technology Team.

Main Responsibilities:

• Identity and access management in Microsoft 365, On Prem and Azure AD environments and Business Applications: additions, removals, modifications of both users and groups.
• Manage roles and permissions in Azure AD.
• Maintain multi-factor authentication (MFA) systems.
• Review existing automated workflows.
• Automate tasks with PowerShell and Power Automate.
• Create and maintain technical documentation.
• Log and monitor access activities.
• Diagnoses and resolve incidents related to users, access, and groups.
• Generate reports in Power BI for internal and external audits.
• Work closely with other IT teams to escalate and resolve complex issues, ensuring seamless support for clients.
• Training and Support: Provide training and guidance to clients on the use of new technologies and software applications.
• Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
• Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service.

Employment type: Permanent contract.
Work location: Hybrid (Offices in Palermo, CABA. 3 days per week on-site).

Selection process:

• Cultural and technical interview with the Support & Access Management Manager and HR (based in Spain – English skills will be evaluated).
• On-site technical interview – Palermo offices.

Requisitos

• Studies in Computer Engineer or similar
• Upper-intermediate English proficiency.
• +3 years of experience in IT support.
• Proficiency in Microsoft 365, Azure AD, Entra ID, PowerShell, and common enterprise software applications, including ticketing systems (such as Jira, Remedy), and the ability to analyze, document, and communicate.
• Excellent verbal/written communication and interpersonal skills, with the ability to interact effectively with high-level executives, and other IT teams.
• Strong analytical and problem-solving abilities, with an active approach to identifying and resolving issues.

Beneficios

• Bono anual
• Medio día de cumpleaños
• Plataforma de E-learning
• Clases grupales de inglés (In company)
• Medicina Prepaga Swiss Medical
• Beneficio Almuerzo – Mercado Pago.
• Plataforma de bienestar Wellhub